The programme will enable you to understand the developing distribution trends in both face-to-face and digital, which are impacting on current and future performance. We will share practical examples of what leading players are undertaking to tackle these challenges and develop innovative ideas and solutions for implementation post the event.

The week includes our “customer experience store tour” and also a day on “undertaking the digital customer journey”. These unique offerings will open attendees' eyes to just how much performance can be improved.

Tailored to the African market

The African environment has a wide range of challenges including new competitors in distribution and payments, changing customer demands for improved service experience and increasing cost pressures. We will set out examples of what alternatives in distribution of products and services can deliver. 

It is essential that retail bankers are well informed to enable them to balance the challenges of today with the need for future success. This programme is run by a global expert and former banker who has direct experience of the African market, giving a unique perspective and valuable insight.