This programme is about confronting these challenges and understanding how to adapt and reshape the business as a result. It is important attendees go away with a clear understanding of exactly what digital means for the organisation – what threats does it pose as well as what opportunities does it open up?

Areas of Focus

The Fundamentals
Fundamental issues such as data management, required analytical skills for the future, what technology platform will be required, and how the business should be structured within a multichannel digital environment.

Omni-channel Customer Journeys
Great customer outcomes can be delivered through new Omni-channel customer journeys – we will show you how.

Return on Investment
Delivering ROI is essential, whether it be connected with reshaping a branch network or reshaping the employment proposition. We will equip you with the knowledge to ensure your bank is digitally ready.