- Burgan Bank
- We undertook a Digital and Retail Banking School for Burgan Bank in Kuwait.
Middle East
We have wide ranging experience in the Middle East, over a number of countries and emirates.
- NCB Bank
- We undertook a two-day Multi-Channel Banking Programme focused on global trends and innovations from leading banks and non-banks in the multichannel world.
- Bank Audi
- In conjunction with Efma, we delivered a two-day academy for 60 top managers. It focused on the challenges faced in a digital yet omni-channel world.
- Kuwait International Bank
- We undertook an exclusive briefing for the senior team on customer experience trends and insights.
- Warba Bank
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- Dubai Islamic Bank
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- Emirates NBD
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- National Bank of Bahrain
- We delivered a cultural change programme for bank staff to help them create a more customer-centric approach across the bank
- Noor Bank
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- Rak Bank
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- UNB
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- ADIB
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- Banque Libano Française
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- Fransa Bank
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- Credit Bank
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- Blom Bank
- Together with Efma, we undertook an exclusive briefing for the senior team on customer experience trends and insights.
- Jordan Kuwait Bank
- We delivered a three-day programme on the challenges of delivering successful Retail Banking performance in the Digital Age.
- Bank Audi
- We created a training programme focused on innovating and delivering true differentiation within the Middle East market.
- Saman Bank
- We worked with Saman Bank on redesigning their retail branches and developing a cultural training programme.
- Bank Muscat
- We worked with Bank Muscat on relationship training programmes for senior and regional managers, driving cultural change for an enhanced customer experience
- HSBC
- We worked with HSBC to create a programme for branch management aimed at improving sales performance across the network.
- ADIB
- Unfortunately we are unable to share details of our work with ADIB due to non-disclosure agreements.
- Arab Bank
- Unfortunately we are unable to share details of our work with Arab Bank due to non-disclosure agreements.