- Customer Experience Differentiation
- A three-day course exploring how to create real value differentiation in an industry which has become increasingly commoditised.
Training Programmes
We believe that the only place success comes before training is in the dictionary. We aim to create long-term, sustainable success stories.
- Digital Store Tour Event
- Adapting to the digital world requires a completely new approach to creating processes, and a sea-change in approach to the customer experience.
- The Future of Banking Distribution
- A 5-day programme aimed at senior banking executives wishing to deliver differentiated performance in the fast changing world of retail banking.
- Digital Readiness
- The digital revolution poses fundamental challenges to financial organisations. Preparation is essential.
- World Class Customer Experience
- A three-day event including our renowned 'store tour'. How a bank can differentiate itself to drive increased performance.
- Innovation in Distribution
- A three-day programme which is focused on creating innovation in both the branch and digital world of banking.
- Decision Making in Financial Markets
- A two-day programme focused on the traders in the bank, where improved decision-making can significantly increase revenue and profitability.
- Performance Management
- A two-day course on leadership skills, including coping with pressure, team motivation and creating a culture where customers want to buy.
- Innovation in Marketing and Distribution
- A two-day programme focused on the significant changes impacting retail banks as a result of digital technology innovations and the growth in the impact of social media.
- Banking in the Digital Age
- Technology is changing customer behaviour. What this means for branches, for sales and marketing, for costs and future strategic direction.
- The Future of the Branch
- Innovations in mobile, branch design, people skills, target and reward systems and creating true differentiation.
- Outstanding Sales Performance
- Sales success emanates from the correct fusion of focus on people, marketing and products. This programme explores how to get the mix exactly right.