- Africa: Delivering service excellence in a digital world
- The drive to digital has been led by technology and retail sectors, not banks. This has created expectations for customers
- Brexit. What's at Stake for the UK's Financial Sector?
- Brexit is a threat to the UK’s financial sector. Its impact depends on the Brexit deal that is ultimately struck.
- How to lead high-performing teams
- High-performance is increasingly valued in organisations, yet very few teams excel at what they do.
- The Importance of Training Front Line Staff
- It is the people in the branch who are the brand. They create and maintain the experience, not the fancy graphics or electronic advertising.
- The Fallacy of Corporate Excellence
- How organisations define and review employee performance, combined with their motivational philosophy, reveals their attitude to excellence
- The Digital Revolution
- Our experience shows that few financial organisations really understand the impacts. Even fewer are able to really drive out the implications for how they do business in today’s markets let alone tomorrow's.
- Snakes in Suits
- Examining the evidence for mindfulness as a business tool.